The Xin Xi Lai Hotel offers a convenient 24-hour reception as well as a business centre, conference room(s) and a sauna for the guests. Guests can take advantage of the available internet access to stay in contact during their trip. In addition to meeting rooms and a laundry service, the hotel features a ticket service and luggage storage.

The rooms feature an entertainment center as well as a TV with cable / satellite channels. All rooms are air conditioned and come with a private bathroom.

West Lake, Zhejiang World Trade Center and Hangzhou Theatre are within driving distance of the Xin Xi Lai Hotel. Hangzhou Xiaoshan International Airport (HGH) is a 60 minute drive from the hotel. The centre of Hangzhou is 20 minutes away by car. Attractions close to the hotel include the Yellow Dragon Stadium, Zhejiang University and Wushan Square.